Timeless Business Tools

Timeless Business Tools

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    When was the last time you gave customers something extra? OMOQ #36
    1:00

    When was the last time you gave customers something extra? OMOQ #36

     4  views
    Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35
    0:57

    Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35

     12  views
    When was the last time your company trained employees on phone etiquette? OMOQ #34
    1:00

    When was the last time your company trained employees on phone etiquette? OMOQ #34

     21  views
    How much volunteer service does your company provide to customers? OMOQ #33
    0:54

    How much volunteer service does your company provide to customers? OMOQ #33

     4  views 1 comment
    Are customers truly happy with your level of customer service? OMOQ #32
    1:00

    Are customers truly happy with your level of customer service? OMOQ #32

     8  views
    Is margin erosion chipping away at the profitability of your company? OMOQ #31
    1:00

    Is margin erosion chipping away at the profitability of your company? OMOQ #31

     33  views
    Imagine what your business would look like if you became a Doctor of Details? OMOQ #30
    1:00

    Imagine what your business would look like if you became a Doctor of Details? OMOQ #30

     10  views
    How are you using situational observations to improve your business? OMOQ #29
    1:00

    How are you using situational observations to improve your business? OMOQ #29

     9  views
    Does Your Company Have a Uniqueness That Stands Out Amongst the Competition? OMOQ #26
    0:54

    Does Your Company Have a Uniqueness That Stands Out Amongst the Competition? OMOQ #26

     6  views
    How Does Your Company Prove That Product and Service Claims Are True? OMOQ #25
    0:58

    How Does Your Company Prove That Product and Service Claims Are True? OMOQ #25

     5  views
    What Does It Cost Your Business When You Betray Customers? OMOQ #24
    1:00

    What Does It Cost Your Business When You Betray Customers? OMOQ #24

     10  views
    Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23
    0:59

    Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23

     6  views 1 comment
    Would Customers Describe Your Company as Careful, or Careless? OMOQ #22
    1:00

    Would Customers Describe Your Company as Careful, or Careless? OMOQ #22

     5  views
    Is Your Customer Service Managed by Personality, or Process? OMOQ #21
    1:00

    Is Your Customer Service Managed by Personality, or Process? OMOQ #21

     17  views
    Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19
    0:53

    Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19

     4  views 2 comments
    Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18
    0:44

    Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18

     8  views 1 comment
    Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17
    0:48

    Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17

     10  views 1 comment
    Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16
    0:41

    Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16

     3  views
    Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15
    0:42

    Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15

     22  views 1 comment
    How Can You Simplify the Customer Buying Process? OMOQ-14
    0:50

    How Can You Simplify the Customer Buying Process? OMOQ-14

     11  views 2 comments
    Imagine Seeing Your Company in Slow Motion? OMOQ-13
    0:58

    Imagine Seeing Your Company in Slow Motion? OMOQ-13

     17  views 1 comment
    How Do You Teach, Train and Coach the Art of Saying Thank You? OMOQ-12
    0:46

    How Do You Teach, Train and Coach the Art of Saying Thank You? OMOQ-12

     3  views
    Is Thanking Customers a Mindset of Your Corporate Culture? OMOQ-11
    0:54

    Is Thanking Customers a Mindset of Your Corporate Culture? OMOQ-11

     2  views 1 comment
    Are Your Deliverables Matching What You Promoted? OMOQ-10
    0:51

    Are Your Deliverables Matching What You Promoted? OMOQ-10

     5  views 1 comment
    Does Your Business Communicate Expectations to Customers? OMOQ-9
    0:51

    Does Your Business Communicate Expectations to Customers? OMOQ-9

     13  views 2 comments
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