Am I Wrong? CUSTOMER DEMANDS IT FOR FREE!

It never feels good when you lose a customer... But what if that customer DEMANDS #FREE SERVICES?! Do you acquiesce to keep them? Or do you stick to your policies and firmly yet professionally lay down the law?

I stuck to my policies for charging extra because this former customer wanted me to blow off his back patio and driveway for free. And I quote, 'I don’t expect to be charged extra as this is usually included in most lawn services.' Yeah, sure it is! Look, I clean up the mess I make. But when a #customer demands I blow off additional areas around their property, I have to charge for that. It costs me more fuel and time when I bid these jobs for specific services!

Let me know: Am I #wrong? Or did I make the right call?

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Video Equipment:
DJI Osmo Action
Rode Wireless Go
SmallRig Interview Microphone Handle
Neewer Extendable Camera Monopod
Samsung NX1
Samsung S22 Ultra

Edited in Adobe Premiere Pro and After Effects
Effects and audio from StoryBlocks.com