VMblog Expert Interview, Cole Potrocky of Kintaba - Incident Management Platform

In this episode of the VMblog Expert Video Interview Series, we spoke with Cole Potrocky, CTO and co-founder of Kintaba, the incident management platform built by ex-Facebook engineers.

Quick background. Kintaba takes the work out of incident management discipline. Helping you quickly contact the right people, work the problem as a group, write your postmortem, schedule and track your reviews, and then store all your historical data in an easy to access data system.

Watch this video interview to learn more as Potrocky provides details about his background and why he started the company. He discusses why organizing the response to major incidents has traditionally been the sole responsibility of technical talent and gives his thoughts as to why the entire organization should be involved in the response process. He also answers the question about "tooling overload." Why do users need yet another tool? And perhaps most importantly, in this conversation, he talks about a new offering from Kintaba, called Milestones. Listen as he explains what it is, how it works, and why it's important.

Find out more about Kintaba at their website: https://www.kintaba.com

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Jump straight in: ↪️
0:00 - Intro
0:39 - Cole Potrocky background and why started Kintaba
2:15 - Should anyone be able to declare a SEV1 incident?
4:37 - What do you say to people who feel as though they have tooling overload?
7:00 - Announcing Milestones. What is it, how does it work, and why is it important?
8:57 - How do you convince companies to review incidents after they've been resolved?
10:58 - Wrap up