The Oregon department of Human Services is incompetently managed

Don't be surprised to learn that in many cases you are going to need a 4-Hour time window to deal with issues that are not your fault. So you can expect to listen to repetitive torturous music and messaging, as you wait for operator after operator.

we would like to change the system, so that you could leave a message and have someone call you back when they are available to handle your needs because that would make sense.