COVID Impact On Communication & Customer Service - John M. Meloche

During COVID many elements of business and life were challenged and had massive impact on communication and customer service. Many companies have taken quiet but dramatic steps to improve both communication and customer service to provide expected customer experience — and the results are impressive.

I interviewed John M. Meloche, CEO of MeloTel Phone Company. John mentioned how COVID had changed both customer behaviors and expectations for communication. He shared insights on how voice calls, video conferences and voice automations played critical role during pandemic to improve customer experience.

Here’s some of the topics discussed in this video:
COVID Impact on customer experience
VOIP and video Conference automation opportunities
Changes in customer behavior and expectations
....many more...

https://www.linkedin.com/in/johnmeloche/
https://melotel.com/

Gurmeet Judge, President & CEO at Encompass Business Technologies or “Encompass”
Encompass is an innovative provider of powerful, practical and cost-effective technology and consulting services focused around “Aligning Technology with Business Process” and a belief that technology should deliver consistence, expected business results.

Website: https://encompassbt.com
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