Let's talk about warranties

00:00 - Intro
00:43 - Context
02:26 - Talk on warranty & discretion
02:38 - Example 1
03:30 - Healthy profit is imperative for warranty
03:40 - Example 2 - Atten 862 Rework station
06:40 - Profit prepares for warranty
07:05 - Problematic service? Add profit
07:26 - Example, OS reinstall
08:40 - Legally, I must offer a warranty
09:39 - I am a shitty businessperson - keep this in mind
10:07 - Louis finds out the price of the backpack...
10:21 - Louis does a complete 180
11:13 - Just a crumb
11:37 - NEVER save the adversary
12:25 - Example of saving the adversary
13:12 - Monetizing pissing people off is a talent
14:20 - How to avoid liability