Poop Complaints to 311 Call Center in San Francisco Are on the Rise

Since 2012, San Francisco’s 311 hotline, which allows people to make requests of city service representatives, has received more than 230,000 complaints about human or animal waste in the streets. Over that period, the number of these calls has been steadily increasing in every San Francisco neighborhood, with one exception.

A Chronicle analysis of feces-related service requests to 311 shows that the Tenderloin is the only neighborhood to see a decrease in these complaints in the last decade. While the average neighborhood saw a nearly 400% increase in calls from 2012 to 2021, the Tenderloin actually saw a 29% decrease. (During this period, overall 311 calls also rose across the city by 95%, but in all neighborhoods except the Tenderloin, the share of those calls related to feces also rose.)

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