Origins & Journeys - Ep4

In this episode we are joined by Jim Iyoob who is a long time industry leader and a good friend of the cast.

The topic for today is artificial intelligence in the contact center space. We dive into why the adoption of it has been a challenge, what we see working today and where we see it in the future.

There is no question that AI will have a transformative impact to the contact center and customer experience markets. There is a tremendous amount of insights into how we see this playing out in the future.