ESL speaking and listening practice: Making complaint on phone conversation Advanced shadow talking

Practice conversational spoken English in the context of a conversation about complaint over the telephone. This conversational exercise will help you improve your English fluency. It will help you improve your pronunciation and it will help you with you confidence in speaking conversational English. If you have trouble understanding spoken English this is the perfect exercise to help you practice understanding and speaking in a natural way. Below you will find a copy of the transcript of the conversation: Do NOT read the transcript while practicing and listening to the video! The only way to improve your speaking and listening skills is to practice speaking and listening! Reading will only prevent you from taking full advantage of the exercise.

Person 01: Alpine Executive Events ltd, london Priti Makesch speaking how can I help you?

Person 02: Good morning my name is Andrea king. I’m the HR manager for Carabella Hotels. Could I speak to your supervisor please?

Peson 01: Can I ask what this is regarding?

Person 02: I need to make a complaint.

Person 01: I’ll put you through to Mr. Mendip. One moment please.

Person 01: Good morning Ms king. How can I help you?

Person 02: Good morning. Could you tell me your name and position please?

Person 01: Of course, my name’s George Mendip and I’m responsible for customer relations.

Person 02: Thank you Mr Mendip. Ill just make a note of that. I hope you can help me. I’m currently attending your team building course in Wales with a team of our managers.

Person 01: the big T course. Very popular.

Person 02: Well, I'm afraid I'm not satisfied with the performance of your trainer. David Llewellyn.

Person 01: Oh Dear , what seems to be the problem?

Person 02: He’s very unhelpful and doesn’t explain himself properly.

Person 01: How do you mean?

Person 02: Well, he talks fast and makes all the instructions very complicated. And if you ask him a question, he just says he’s already explained it. I tried to talk to him about the problem but he didn’t take me seriously at all. The situation is entirely unsatisfactory.

Person 01: I see …well I’m sorry to hear that, but I’m not sure what I can do.

Person 2: I’d like you to telephone Mr Llewellyn immediately and explain that we want much clearer explanations and support for tomorrow’s tasks.

Person 01: Well ok I could give him a ring

Person 02: And could you let me know when you have spoken to him please?

Person 01: Yes, I will

Person 2: When will you get back to me? Do you have my number?

Person 01: I think so…yes I do. I’ll get back to you by the end of today.

Person 2: Many thanks, I appreciate your help on this.

Person 01: Not at all.