Brainstorming and Delphi

6. Benchmarking method 21.3 business process reengineering 1. Definition of business process reengineering generally, business processes are divided into three categories: management process, operation process and support process. Management process: refers to the process generated by the overall objective and business strategy of the enterprise; Operation process: directly related to meeting the needs of external customers; Support process: to ensure the smooth implementation of the operation process, various activities in capital, manpower, equipment management information and information system support.