Racism In Banking Industry Is Still A Huge Problem

Bank tellers are routinely denying service to black customers. The tellers will refuse to cash checks for the customer because they are suspicious that a black person wouldn't be able to get a check for that kind of money. What's worse is that they will send emails out to other branches warning other bank employees that a black person is trying to cash a check and to use caution.

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I want to move to some of the other things that you explored which included you having a lot of like jarring large sales scale statistics that you provide. But also you found documentation about some small interactions even just when you go down to like the bank teller making a judgment call on what checks can get cashed and what checks don't get cashed. Can you talk a bit about that? Sure so this happens in the news frequently. It's kind of a steady stream of stories that are coming out where a black customer goes to a bank wants to cash a check wants to make a withdrawal and all of a sudden things go south. the tellers don't believe that that person has the money or has been given a check with that value so they call the cops or they send the person away. I write about instances where this occurred at Wells Fargo. It kind of doesn't matter what the bank is. but because they all have this problem where the tellers immediately racially profile people who walk in the door. I was talking about these emails that I got that show JPMorgan Chase teller's assessing customers who walk in the door and warning each other about customers they think are suspicious. In itself, this is not a strange thing to do. Because there are people out there who try to scam banks with all kinds of different methods. for instance, I saw an email where one teller was warning a network of tellers at nearby branches that somebody had tried to use a card bank card to make a withdrawal that was already reported stolen. And the IDS didn't match it was just really clear that it wasn't the bank customer. but then I saw emails that didn't really describe anything bad. they just described Black customers. I saw an email which is in the book in which a young man with blonde dreadlocks comes in with a check that he wants to cash and the teller doesn't believe that he is the rightful recipient of the check. He's I I'm not sure if I just mentioned this but he's black he has blonde dreads and that's all they used to describe him.