The car insurance playing the yearly game of putting the costs up

The car insurance playing the yearly game of putting the costs up. Each year we have to play this silly game where I phone back and say how can we sort this out. They then reduce it. It is one big annoyance. I suspect they hope most people cannot be bothered to phone back. It is the game we play each year with the mobile phone contact. Life is too short for these games. I end up not having a nice experience with car insurance firms and other girls that play these games. Firms used to be run and owned by people who had price in the business and wanted customers happy. Today many seem to be run by people with low self esteem who just want to get rich because they think people will respect them. And they seem to see customers as just people who should hand over money regardless.