Companies Fail In Learning and Development in Call Centers and Sales Teams

Have you ever experienced being given a phone book and a list of contacts on your first day at work? This is a common scenario in many contact centers, but what do you do with it? In this video, I share my experience and give some tips on how to navigate through the phone book and identify which contacts to start with.

Moreover, I discuss the importance of learning and development (L&D) in the workplace and how it can impact your career growth. Unfortunately, many companies fail to provide sufficient resources and support for their L&D teams, resulting in stagnant progress.

Watch the full episode "Contact Center Journeys Ep3 | Dan McCann from Symtrain" https://youtu.be/5TM58vTlAcY

Dan McCann
CEO & Chief Learning Officer at symtrain
💼 LinkedIn https://www.linkedin.com/in/dan-mccann-24172a1/

Fred Stacey
Passionate about the contact center industry that has given me so much!
💼 LinkedIn https://www.linkedin.com/in/fredstaceyaincx/

Aarde Cosseboom
Contact Center & Customer Experience Advisor | Public Speaker | Podcast Host | Published Author | 3X Founder
💼 LinkedIn https://www.linkedin.com/in/aarde-cosseboom/

Jason Cutter
Filling the world with Authentic Persuaders
💼 LinkedIn https://www.linkedin.com/in/jascut/

ABOUT CONTACT CENTER JOURNEYS
The intent of Contact Center Journeys (Formerly Origins and Journeys) is to inspire the next generation of contact center and CX professionals to find their path within our industry. The best way to do this, in our opinion, is to share the stories of inspiring people who have come up through many different paths. These individuals found a path to how they define success and now are willing to share it with all of us.

We also felt it was critical to bring more value than just the origin stories of ourselves and our guests since we already have your attention. So, we keep our guests on longer and spend time after the origin story in every episode to discuss pertinent topics and insights that impact our industry.

We hope you find as much value from Contact Center Journeys as we do in sharing these stories and discussions with you.

Please subscribe the get notified of our new episode releases and leave any comments or message us on LinkedIn.

#contactcenter
#callcenter
#salestraining