If You Want to Give Better Apologies Follow These Steps

In this video, Marjorie Ingall and Susan McCarthy, the authors of Sorry, Sorry, Sorry: The Case for Good Apologies, talk about their six-and-a-half-step formula for apologizing beautifully.

Apologizing is not always easy, but it is an IMPORTANT skill to have in personal and professional relationships.

According to the authors, a good apology is one where you make sure not just say sorry but to truly communicate that you understand the gravity of your error and are willing to make ammends. 🙌

They also emphasize that they most crucial step in clarifying misunderstandings and fixing relationships is to allow the other party to speak on how they feel. 🗣️

Do you agree with this six-and-a-half-step apology formula? Let me know in the comments!

To pick up a copy of Sorry, Sorry, Sorry: The Case for Good Apologies for yourself, click https://bit.ly/3lJ0LBH now!

Episode also available on Apple Podcast: http://apple.co/30PvU9C