Gamestop Selling Opened and Resealed Games as New UPDATE with Phone Call Recorded

In this video, we provide an update regarding our issue with GameStop selling us a resealed game as brand new

See our original video on this subject at the link below:
https://youtu.be/uAtjCIBt4MA

I need to thank everybody who has watched and responded to our video that we posted about our dealings with GameStop selling resealed games as new. The amount of support and empathy has been amazing. You are all the greatest Community someone could ever ask for and I greatly appreciate all the support

Here's an update to our original video, I had been waiting for an email from GameStop corporate regarding the replacement of my copy of Donkey Kong Country Tropical Freeze that I purchased from them using their delivery at door service. The game that I received was not new but resealed. It also had the price tags right on the cartridge case itself, further devaluing the cartridge. before the call in this video, I had spent one hour waiting on hold and was disconnected, another two-plus hours and actually got a hold of someone who is supposed to help me and never did, and now again nearly two and a half hours in dealing with the rep that you heard in this call.

if GameStop is going to continue this practice, and I understand they need a game for display, then they really need to discount or otherwise call out when they are selling a resealed game versus a brand new in shrinkwrap title. I don't know how they can get away with this unless someone has never pushed the issue before. But this is something that the attorney general of the State of Texas, where GameStop is located, should definitely look into.

Backstory:
On 4/7/20 I decided to take advantage of @GameStop sale on Donkey Kong Country Tropical Freeze. I ordered online, selected the new version, & picked up at the store. What I received is not a new copy. New copies have shrink wrap on them. This did not. This copy had a piece of clear tape keeping the 2 halves of the case closed. The price stickers were directly on the case itself. I selected NEW at checkout. By any definition, this is not a sealed copy. This is not new. This is resealed. This is unacceptable.

I'm really easy going. I worked for over 10 years in retail. I know how it sucks, and especially now how much it has to suck. What I took pride in my stores for was Customer Service. That's how I took a store that had never had 225k in sales and doubled it in less than a year. With the financial issues Gamestop is going through right now you'd figure they'd be trying to spit-shine their customer service standards. Instead, they're just spitting on their customers. In light of current events, this isn't that big of a deal, but now it has become about the principle of the deal.

For a collector, like myself, having price sticker goo in the case itself is bad enough, but the fact it's not sealed DOES reduce the value, you can't argue that it doesn't. If I turned around and tried to sell it as SEALED I'd get negative feedback on sites like Ebay.

What's disappointing, but not unexpected, is that GameStop still hasn't responded to my Twitter thread... As the Digital Marketing Manager for my company, this is unfathomable. I guess their Social Team is either offline, or, don't care. What I have is my YouTube Channel, and my 9,000 subscribers, while not huge, will hear about this and I will spread the word.

#GameStop #Fraud #SellingResealedAsNew

The footage used in this review are used under the Fair Use laws, referenced below:

https://www.law.cornell.edu/uscode/text/17/107

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(4) the effect of the use upon the potential market for or value of the copyrighted work.

The fact that a work is unpublished shall not itself bar a finding of fair use if such finding is made upon consideration of all the above factors.
(Pub. L. 94–553, title I, § 101, Oct. 19, 1976, 90 Stat. 2546; Pub. L. 101–650, title VI, § 607, Dec. 1, 1990, 104 Stat. 5132; Pub. L. 102–492, Oct. 24, 1992, 106 Stat. 3145.)