I Drove By My Former Clients Home & Knew Something Was Wrong...

While on my way to fix the little red edging at Luke's house that everybody called me out on in last weeks video, I decided to take a different road to his house. I'm not sure why I decided to take this way, but now I know why I did. Why? Well because this road lead directly past one of my former clients homes. As I drove by that home, what I saw nearly broke my heart...

This client was my customer last year. I performed my lawn care service on a weekly basis, that included mowing, trimming, edging, and blowing. It was right around $45 per visit. We made the yard look pristine. However, due to financial reasons, the client made the decision to cancel our services. Service was going to be done by either her or a family member. Cancellations do not bother me whatsoever. I too have cancelled on many service providers before, and in the lawn care business, cancellations are expected.

Jumping backward to last week while driving by the house, I took a quick glance and turned my head back onto the road. But then the thought hit me, the yard was A MESS! What did I just see? I quickly turned around and parked my truck on the other side of the street. I couldn't believe the yard had gotten away like that. Weeds were growing on the street curb, weeds were growing a foot high in the lawn, seemed like nothing was being done to the lawn for quite some time. As mowing season was quickly fading away, I knew I had to act fast. So I gave her a call...

I left a message stating that I would be happy to come by the next day with my equipment and mow her lawn for free to finish off the season. She called back later that day and was SHOCKED that I had made that kind of offer. She told me that she had been dealing with the sickness that has been going around for awhile and that it has been hard finding someone to come out and help maintain the yard. She said that the help she received made her lawn look worse (this year of course, not last year when we mowed). I said I will be there first thing in the morning. She kindly offered to pay me but I said I offered to mow it at no charge first. Of course, she still said I will leave a tip in the mailbox for you :)

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