The First Tech For Contact Centers Was Automated Transcriptions

In this video, we delve into the sequence of development in contact center technology, focusing on the initial introduction of automated transcription. However, despite its potential benefits, automated transcription posed more challenges than solutions. Join us as we explore the problems faced by contact center operators when confronted with inaccurate transcriptions. We'll discuss the impact on their workflow, the arguments it caused, and the tarnished reputation of transcriptions due to their lack of accuracy.

Jim Iyoob
Chief Customer Officer | Author | CX Visionary | CCW Advisory Board Member | ICMI Top 25 CX Thought Leader
💼 LinkedIn https://www.linkedin.com/in/jimiyoob/

Fred Stacey
Passionate about the contact center industry that has given me so much!
💼 LinkedIn https://www.linkedin.com/in/fredstaceyaincx/

Aarde Cosseboom
Contact Center & Customer Experience Advisor | Public Speaker | Podcast Host | Published Author | 3X Founder
💼 LinkedIn https://www.linkedin.com/in/aarde-cosseboom/

Jason Cutter
Filling the world with Authentic Persuaders
💼 LinkedIn https://www.linkedin.com/in/jascut/

ABOUT CONTACT CENTER JOURNEYS
The intent of Contact Center Journeys (Formerly Origins and Journeys) is to inspire the next generation of contact center and CX professionals to find their path within our industry. The best way to do this, in our opinion, is to share the stories of inspiring people who have come up through many different paths. These individuals found a path to how they define success and now are willing to share it with all of us.

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