2 years ago

Timestamps
Introduction [00:00:00] John Golden introduces Taft Love, founder of Iceberg Rev Ops, and they discuss the importance of Rev Ops in today's business world.

Definition of Rev Ops [00:01:22] Taft Love defines Rev Ops as a centralized function that manages operations, consisting of three pillars: systems, strategy, and enablement.

Importance of Customer Experience [00:03:42] Taft Love explains that Rev Ops is incentivized to focus on the customer experience, which spans the funnel from the first interaction to renewal, and why this is important for companies.

Developing a strategy [00:09:22] The importance of developing a strategy for revenue operations and not being led by technology.

Choosing the right tools [00:11:14] The challenges of choosing the right tools for revenue operations and ensuring they work well together.

AI and sales enablement [00:16:01] The impact of AI on sales enablement and the potential for AI to make sales reps more effective.

Rev Ops and AI [00:17:55] Discussion on how AI can benefit salespeople and how it will not replace them, and how AI can help filter out noise and improve customer experience.

The Future of BDR Function [00:18:37] The transition of the BDR function and how it will fundamentally change, focusing on high-value targets and driving value for them.

Tools for Filtering Out Noise [00:19:56] Discussion on tools like Gated that can help filter out people who are unlikely to be a good fit, and how AI can make it even better.
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