Social Security Will Lose the Mail Your Send Them Unless You do This

The Social Security Administration is notorious for losing medical records, forms and other documents you may send them as part of your Social Security disability case.

In this video I explain the steps you must take to improve the odds that medical records or other forms you may send to SSA actually gets associated with your file.

The first step is to identify the field office where your claim is being adjudicated. Go to https://www.ssa.gov/locator/ and type in your zip code - this will give you the name and fax number of the office handling your claim.

Next, call the field office and ask for the name of the adjudicator assigned to your case. Also ask for your case number (SSA is moving away from Social Security numbers because of identity theft problems) and ask for a bar code.

When you submit documents create a separate submission for every set of documents you send. For example, if you are submitting records from three different doctors, create three separate packets, each with the bar code as the first page and your case number clearly marked.

You can mail, hand deliver or fax these records - in my experience, faxing is the best option. Always keep a copy of exactly what you sent in.

This is the exact process I use except that I can submit records electronically over the Internet using my Electronic Records Express credentials. If that system is down, however, I will fax the records.

Finally, follow up by phone a day or two after you submit your documents to confirm receipt and don't be shocked if you have to resubmit one or more times.
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