2 years ago

487

https://youtu.be/4TNTO_eWWhw?t=887
https://youtu.be/HJBndHVLh0w
https://youtu.be/mkXso6XwvdI

https://youtu.be/K1A9y4S60kg
https://www.youtube.com/watch?v=o2_SZ4tfLns

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Timestamps:
00:00 - Intro
00:28 - In repair, trust is everything
01:35 - The issue
03:05 - Microscope footage of the damage to the phone
04:15 - What drivesavers told the customer.
05:45 - Why I blame drivesavers more than apple
07:09 - Why we do what we do
08:00 - The drivesavers referral from Apple needs to end
08:10 - Drivesavers is not being honest about what they are doing
09:05 - This is systemic and happens constantly
09:35 - This damages Apple as well as us!
10:15 - How I think Apple fell into this arrangement
11:22 - I think Apple may not even know their customers are being scammed by their referral partner
12:14 - I realize this is tactless
12:25 - This is known within the repair industry
14:57 - I feel guilty about a bad estimate from 2010
16:14 - Referral/affiliate network has blunted us from calling it out
17:15 - WHAT REPAIR SHOPS NEED TO DO ABOUT IT!
18:35 - Apple and us have shared interest in solving this