AI Won't Replace Humans — But Humans With AI Will Replace Humans Without AI - HBR.org Daily

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AI Won't Replace Humans — But Humans With AI Will Replace Humans Without AI - HBR.org Daily

The first step business leaders must take is to experiment, create sandboxes, run internal bootcamps, and develop AI use cases not just for technology workers, but for all employees. August 04, 2023 Tweet Post Share Annotate Save Print Karim Lakhani is a professor at Harvard Business School who specializes in workplace technology and particularly AI. He’s done pioneering work in identifying how digital transformation has remade the world of business, and he’s the co-author of the 2020 book Competing in the Age of AI. Customers will expect AI-enhanced experiences with companies, he says, so business leaders must experiment, create sandboxes, run internal bootcamps, and develop AI use cases not just for technology workers, but for all employees. Change and change management are skills that are no longer optional for modern organizations. Just as the internet has drastically lowered the cost of information transmission, AI will lower the cost of cognition. That’s according to Harvard Business School professor Karim Lakhani, who has been studying AI and machine learning in the workplace for years. As the public comes to expect companies that deliver seamless, AI-enhanced experiences and transactions, leaders need to embrace the technology, learn to harness its potential, and develop use cases for their businesses. “The places where you can apply it?” he says. “Well, where do you apply thinking?”

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