What is CRM? | Customer Relationship Management

In this video, you will learn " What is CRM? | Customer Relationship Management "
Topics I have covered are:
1. CRM meaning in business, or definition of customer relationship management.
2. Types of CRM ( Customer Relationship Management ). 1. Operational CRM (or Salesforce automation), 2. Analytical CRM (or business intelligence), 3. Collaborative CRM (or social CRM).
3. Customer relationship management examples or customer relationship management tools.
Softwares - Microsoft Dynamics 365, Oracle Sales Cloud, and SAP CRM, Salesforce, HubSpot CRM, and Zoho CRM, Slack, Microsoft Teams, and Salesforce Chatter.
4. Factors to Consider When Choosing a CRM System.
5. How CRM Benefits Your Business, or Advantage of customer relationship management or importance of customer relationship management.
6. Conclusion.
7. customer relationship management pdf.