WARNING: Marriott Charging Fees to REDEEM Points! (Reward Redemption Charge | Select Properties)

Are you staying at a Marriott hotel? Check your bill before you leave! You could be hit with a Reward Redemption Charge for redeeming your Marriott Bonvoy points or Marriott Free Night certificate. Click “Show More” to see Ad Disclosure, links, and additional information below.

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Since at least mid-2021, a number of people have reported seeing fees charged to their Marriott hotel folios upon checkout. The line item is listed as “Rm Chrg - Reward Redemption” and may appear when you redeem Marriott Bonvoy points or a Marriott Free Night Award certificate for your stay. This fee is different from a hotel resort fee or a hotel destination fee and may appear for every night of your stay.

I recently stayed at the Sheraton Denver Downtown hotel and saw this “Rm Chrg - Reward Redemption” on my hotel bill for $43.00.

Fortunately, the hotel staff said it was an error and removed it without any hassle, and also mentioned that it shouldn’t have appeared in the first place.

Per a statement received by The Points Guy via a Marriott spokesperson back in December 2021, “A situation like this is typically due to a clerical error by the property as in this case. If this occurs, members should contact the front desk and/or the manager on duty to have it corrected and removed from their folio.”

Furthermore, the TPG blog post included the following, “While Marriott wouldn’t confirm exactly what those charges were, industry experts told TPG that they’re most likely related to the fee Marriott corporate is paying the hotel for the award stay.”

Perhaps this charge had something to do with that reimbursement to the Sheraton Denver Downtown (i.e. the owners of the property) from Marriott corporate (i.e. the loyalty program) since hotels do receive compensation for free night redemptions as mentioned above.

Regardless, always be sure to check your hotel bill upon checkout to make sure erroneous fees were not charged.

You can find your Marriott hotel bill online by doing the following:
1. Log into your Marriott Bonvoy account
2. Click on your name in the upper right-hand corner (i.e. to access the Main Menu)
3. Select the Activity tab
4. Scroll down until you see the itemized breakdown of your most recent stay. It should have a ‘Download’ link to retrieve your hotel bill.

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#marriottbonvoy #marriottcreditcard #hotelcreditcard