STARBUCKS AIRWAY AND GATEWAY WEST EL PASO TX USA WAITING FOR EVER TO PICK UP ORDER

YO WILL NOTICE THE YOUNG FEMALE IN BLACK DOING STORE STUFF AND IT IS NOT UNTIL I APPROACH THE REGISTER THAT SOME ONE CALL SHER OUT. EVERYTHING IN ORDER TO PUT IN BAG WAS ON THE COUNTER. I PICK UP ORDERS THERE A LOT. THIS EMPLOYEE KNEW I WAS THERE, BUT HER STORE STUFF WAS MORE IMPORTANT.

?1 IS HER BEHAVIOR PERSONAL

?2 DOES SHE NOT UNDERSTAND THE BASICS OF GOOD CUSTOMER SERVICE.