How to Make Effective Complaints When You Have a Loved One Critically Ill in Intensive Care!

https://intensivecarehotline.com/blog/quick-tip-for-intensive-care-how-to-make-effective-complaints-when-you-have-a-loved-one-critically-ill-in-intensive-care/

How to Make Effective Complaints When You Have a Loved One Critically Ill in Intensive Care!

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Hi, it’s Patrik Hutzel from intensivecarehotline.com with another quick tip for families in intensive care.

So today I want to actually talk about complaint processes in hospitals and in ICU in particular, because sometimes, resolutions can’t be found about ICU care, resolutions can’t be found about sometimes a bad attitude in ICU. I mean, a lot of families in intensive care come to us and they say, “Oh, the ICU team is so negative, it’s doom and gloom everywhere. I don’t want to listen to it anymore.” And then they find out by talking to me and my team that they haven’t even offered them all options available for treatment. And then they realize that ICU teams sometimes mislead families, and that’s not across the board, like I always say there’s a lot of good things happening in ICU. But there’s also a lot of negative things happening in ICU. And unfortunately, when negative things are happening in ICU, that’s when families usually reach out to us.

Continue reading at: https://intensivecarehotline.com/blog/quick-tip-for-intensive-care-how-to-make-effective-complaints-when-you-have-a-loved-one-critically-ill-in-intensive-care/