First failure with Roof Top Tent!

After having my NaturNest clamshell roof top tent for several weeks and using it several times. I started to experience a failure on the pole supports that the front poles slide into for supporting the rain fly.

It seems like the holes were drilled to shallow and when I bend the pole back to connect it to the rain fly it pops out of the hole by the ladder. Now the holes are wallowed out from the poles popping out and they are having a hard time staying in.

By adding 1/8 in depth to the hole I've alleviated the issue. I've also reached out to NatureNest about it a week ago, but have yet to hear back.