Dr. David Gruder Interviews - TONY BODOH - Reimagining Satisfaction

Conscious businesses are radically reshaping their customer experiences because they now understand that each interaction holds the potential for profound growth and positive change. The best ones are using the Admiration Equation and Transformational Customer Experiences (TCX) to exceed their customers’ evolving aspirations. Guest Tony Bodoh reveals this new frontier where customer experiences transcend mere satisfaction to become catalysts for personal transformation and an elevated future.

Tony Bodoh is the CEO of Tony Bodoh International (TBI), a customer experience consultancy. TBI applies the science of human experience to deepen customer relationships that build brands and grow businesses.
Named one of the “Top Customer Service Movers and Shakers You Should Follow,” Tony is a speaker, co-author of four #1 Amazon Best Selling books, and the co-host of the “REALLY Know Your Customer” podcast.
He has served on multiple for-profit and nonprofit boards, and is the Chief Strategist for The Congruity Group, and the Strategy Director for the positive behavior change marketing agency, DiGo. He spends his “free time” volunteering in his community with his daughters and binge-watching historical documentaries.