Why Did the Post Office Want to Control The Narrative About Bugs?

Why Did the Post Office Want to Control The Narrative About Bugs? Angela van den Bogerd tells Jason Beer at the Post Office Inquiry that she would default to using the word 'bugs' despite using the word 'anomalies' in parts of her witness statement.

Angela van den Bogerd describes how the Post Office wanted to Control The Narrative Around bugs, errors and defects in the Horizon system and Paula Vennells wanted to find a word that was 'less emotive'.