The Poison of Metrics – With Jon Boucher

Like many poisons, they initially taste good. However, over the course of time, the poison will be your ultimate demise. Mark and Jon talk about how our metrics drive behaviors that fly in the face of Lean principles. Most metrics today do little to truly solve a problem. Traditional accounting, Gemba Boards, and standard KPIs need to be carefully evaluated to ensure they are congruent with your Lean transformation.