Amazon Customer Loyalty Analytics & Business Planner | SSP #602

What if harnessing the power of Amazon’s vast data pool could revolutionize your e-commerce strategy? In this episode recorded live from Amazon Accelerate, we introduce a couple of cutting-edge tools, Amazon Business Planner, Customer Loyalty Analytics, and Customer Journey Analytics, designed to transform Amazon brands’ approach to their operations marketing. Our special guests, James Casazza and Wei Li, prominent figures from Amazon Corporate, share how these new tools offer brands the ability to set goals, receive personalized action plans, and effectively manage their business data with self-service capabilities. This episode unpacks how brands can gain confidence and clarity amidst the overwhelming flow of information, aligning their strategies seamlessly with their business objectives.

Discover the magic of artificial intelligence as we explore a revolutionary business planning tool that’s setting new standards in the e-commerce landscape. This tool provides brands with AI-generated plans, pinpointing impactful goals like boosting ad-attributed sales and enhancing profitability. By offering step-by-step recommendations—from campaign strategies to keyword optimization—the tool updates dynamically, suggesting fresh opportunities and strategic enhancements beyond advertising. Join us as we dissect its ability to deliver transparent progress tracking with detailed visualizations, historical comparisons, and a focus on profitability through cost-reduction strategies and content optimization.

Get ready to dive into the world of customer analytics with Amazon’s latest tools aimed at understanding diverse shopper behaviors. We spotlight the Customer Loyalty Dashboard and Customer Journey Dashboard, key innovations that offer brands deeper insights into customer behavior. Our guest Wei, shares her role in developing tools like the Search Query Performance and Product Opportunity Explorer. These analytics resources empower brands to tailor promotions, prevent churn, and boost loyalty among customer segments. By leveraging predicted customer lifetime value and promotional strategies, brands can enhance engagement, conversion, and ultimately, customer loyalty.

In episode 602 of the Serious Sellers Podcast, Bradley, James, and Wei discuss:

00:54 – Amazon Accelerate New Tools Announced Overview
02:00 – Amazon Launches New Business Planner
05:07 – Simplifying Data for Amazon Business Planning
11:16 – AI-Powered Business Planning Tool
12:39 – Dynamic Business Planner Features and Benefits
16:42 – Data-Driven Amazon Customer Loyalty Analytics
20:08 – Amazon Department Provides Key Seller Tools
23:20 – Understanding Customer Audience Types
28:26 – Understanding Buyer Behavior and Cart Abandonment
35:13 – Unlocking Valuable Amazon Data Insights
37:29 – Thanking Amazon for Launches at Accelerate