Concerns Raised Over Smart Meter Practices

I raised concerns about the use of smart meters, highlighting that they are being used by some companies to gouge customers without informed consent. Customers are often switched to punitive plans and charged excessively based on their peak usage, even if it occurs infrequently.

Ms. Savage clarified the distinction between network and retail tariffs and explained that the Australian Energy Market Commission (AEMC) is proposing new rules to protect consumers. These rules would require customers to opt into time-of-use tariffs and provide a three-year period during which they cannot be automatically switched to such tariffs.

I asked what were the tangible benefits of smart meters for consumers and was told smart meters help manage peak demand and reduce the need for network investment, ultimately benefiting consumers by keeping bills down. That seems to be a hollow promise given power bills have only gone up for many people who have had smart meters installed.

Transcript: https://www.malcolmrobertsqld.com.au/concerns-raised-over-smart-meter-practices/