The Salvation Army Double Dipping my Rent

Canada’s Legal System Fails the Vulnerable: My Experience with the Salvation Army Southview Heights

In May 2024, I reached out to the British Columbia Ombudsperson’s office with serious concerns about Double Dipping my Rent and how

I was treated at the Salvation Army Southview Heights.

As a senior you will find this is the norm,

I expected care and support—but instead,

I felt overlooked, mistreated, and taken advantage of.

On July 15, 2024, I received a response that left me deeply disappointed.

The Ombudsperson’s office stated they lacked the legal authority to investigate complaints about the Salvation Army.

“This is how the Salvation Army is able to mistreat those in their care without consequences.”

Instead, they directed me to either the Salvation Army’s internal communications office or the Charities Directorate at the Canada Revenue Agency—agencies that have little to no accountability when it comes to individual complaints.

Here’s a direct excerpt from their letter:

"The Ombudsperson does not have the legal authority to investigate complaints about the Salvation Army...
You may contact the following agencies to enquire if they may be able to assist you."

This response made one thing painfully clear:

Canada’s legal system is failing the elderly and vulnerable.

Despite raising serious concerns,

I was left with no real path to justice.

The Salvation Army continues to operate unchecked, and those of us who rely on their services are left with no voice.

I’m sharing my story because this isn’t just about me—it’s about every vulnerable person in the Salvation Army who has been ignored, dismissed, or failed by the system.

It’s time to expose the truth and demand change.