From Paper to Digital: How Jones the Grocer Achieved a 90% NPS with Zonka Feedback

Website Link Below:
https://get.zonkafeedback.com/tocbe0jbt4j8

Jones the Grocer, a leading gourmet restaurant chain with 39 locations across the UAE, faced challenges in collecting and analyzing customer feedback using outdated manual methods. They needed a seamless solution to capture real-time customer insights and enhance their dining experience.

By implementing Zonka Feedback’s NPS, CX Automation, QR Codes, and Offline Surveys, Jones the Grocer significantly improved feedback collection, streamlined operations, and achieved an impressive NPS score of 90%. With actionable insights, they elevated customer satisfaction and employee engagement, setting a new standard in the restaurant industry.

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