Not Good Enough: The Customer Service Experience Has New Expectations (Shep Hyken Interview Clip)

About This Video

Your customers aren’t just comparing you to your competitors anymore.

They’re comparing you to every business they interact with.

In this episode of The Mason Duchatschek Show, Shep Hyken, a world-class customer service expert and NYT & WSJ bestselling author, explains why being “better than the competition” is no longer enough. Businesses that deliver exceptional service are setting new expectations, and if you’re not meeting them, your customers will go elsewhere.

If you’re serious about customer experience, retention, and loyalty, you can’t afford to miss this conversation.

Listen to the Full Conversation

🎙 Podcast Episode:
👉 https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-

📺 Full Video on YouTube:
👉 https://www.youtube.com/watch?v=U3bFRLQqIZQ

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Subscribe now & discover the world of Workforce Alchemy. Visit our website & take the challenge! Mason Duchatschek is an Amazon.com #1 bestselling author of numerous books, and his ideas have been featured in Selling Power, Entrepreneur, and the New York Times.

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Use pre-employment assessment tests (psychometric tests)

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Alchemy was the medieval forerunner of chemistry, based on the supposed transformation of matter. It was concerned with attempts to convert base metals (like lead) into gold. WORKFORCE ALCHEMY is kind of like that, except with people and businesses.

We provide various skill, attitude, and personality-based psychometric assessment tools and training to help employers with employee selection, engagement, and retention.

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