Unlock Hidden Value: Community Management.

Unlock Hidden Value: The Power of Community Management.

@diotalkpodcast Episode #205 @jerseycityjeff

Link in bio & and is available on all platforms.

Community management is an underrated asset that can drive value across an entire organization. Whether it's gathering customer feedback, fostering engagement, or even reducing operational costs, a well-managed community can be a game-changer.

For tech companies, community spaces can serve as hubs for product ideation—where users share feature requests, exchange ideas, and help shape the future of a product. Microsoft’s Surface Pro community is a great example of this, with users constantly engaging and collaborating.

One of the most practical applications? Customer support: By creating a space where users can help each other, businesses can significantly reduce the number of support tickets. This process, known as **case deflection**, not only improves the customer experience but also saves companies money.

Investing in community management isn’t just about engagement—it’s about unlocking efficiency, innovation, and long-term business growth.

#CommunityManagement #CustomerEngagement #TechInnovation #BusinessGrowth