How to justify firing an employee?

If the company upsets the customers, the employee suffers.

short from Ep 84 Survey says
Survey Says, NPS sucks. In this week's show, we about Net promoter scores and why companies use them. We also discuss our feelings about them and whether or not they should be used.

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Show source links
https://www.qualtrics.com/experience-management/customer/net-promoter-score/#:~:text=An%20NPS%20score%20measures%20customer,gold%20standard%20customer%20experience%20metric.

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