Ep. 169: From Call Centers to Crisis Management: Joseph Moise on Leading in Tech

In this episode, host Jay Young and co-host Jordan Soto sit down with Joseph E. Moise, Jr., a retired technology and operations executive with over 30 years of experience, including key leadership roles at Union Pacific Railroad.

Joe’s impressive career journey began with a foundation in accounting and computer science, evolved through dual master’s degrees in management information systems (MIS) and International Business, and culminated in executive roles managing enterprise-scale systems and infrastructure.
In this episode, we explore:

Joe’s shift from accounting to enterprise IT leadership
Overseeing tech operations supporting 44,000+ users
Managing national call center relocations and CRM systems
Driving early digital transformation and internal web applications
Lessons in crisis management, disaster recovery, and business continuity
Leadership strategies for organizational change and transformation
Joe’s reflections on career legacy, leadership, and success after retirement

Whether you’re in technology, operations, leadership, or just passionate about how great careers are built, this episode delivers powerful insights from one of the industry's most forward-thinking executives.

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