Changes should have a reason, not just because.

Before implementing changes, consult the people that use it first.

short from Ep 90 ID-10-T Error has occurred Aftershow
In this week's after show, we talk about what caused that person to become that ID_10_T error and how to overcome it. We discuss how companies may be at fault as well, whether they inadvertently caused it or not. As technology changes, learning and adapting, will help solve the errors!

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https://www.qualtrics.com/experience-management/customer/net-promoter-score/#:~:text=An%20NPS%20score%20measures%20customer,gold%20standard%20customer%20experience%20metric.

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