Turn Clients Into Raving Fans With These 5 VIP Moves

Everyone says they want to deliver a "VIP experience" to their clients—but what does that actually mean? And how do you actually do it in a way that feels genuine, consistent, and unforgettable?

In this episode of The Cozy CEO, I’m sharing 5 powerful ways to create a high-end, seamless experience for your clients—one that makes them feel valued, cared for, and excited to come back again and again.

🚀 What You’ll Learn:
✔️ The #1 thing to ask new clients to instantly elevate their experience
✔️ How to systemize a luxury-level experience (without losing the personal touch)
✔️ Why setting expectations upfront creates trust and retention
✔️ The most overlooked communication habit that builds loyalty
✔️ How to surprise and delight clients without going overboard

This isn’t about being flashy—it’s about being thoughtful. If you want your clients to feel the difference working with you, this one’s for you.

Timestamps
00:00:00 – What Is a VIP Experience, Really?
00:00:46 – Why the VIP Experience Matters
00:00:59 – Tip #1: Learn Their Specific Wants and Needs
00:01:25 – Tip #2: Systemize the Experience
00:01:52 – Tip #3: Set Expectations and Over-Deliver
00:02:28 – Tip #4: Make Communication a Priority
00:02:55 – Tip #5: Anticipate Their Needs
00:03:24 – Why This Approach Works

⭐Our clients think we do a great job ⭐
Testimonials: https://www.google.com/search?q=emerald+expectations+accounting&oq=emerald+expectations+accounting
✅Work with us: https://emeraldexpectations.com/schedule

Let's connect
👉Follow me on Facebook: https://www.facebook.com/EmeraldExpectations
👉Follow me on Instagram: https://www.instagram.com/emeraldexpectations/
👉Follow me on LinkedIn: https://www.linkedin.com/company/emeraldexpectations/

💡Resources to get you going
Set Up a Limited Liability Company LLC: https://thelegalpreneur.com/product/limited-liability-company-llc-filings/ref/81/?campaign=emerald
Run Payroll for Your Company: https://gusto.com/?referral_token=kimberly4538&utm_source=inapp

About us. Kimberly Ferguson is the face behind Emerald Expectations Accounting. She has a Bachelors Degree in Business Management, a Masters Degree in Accountancy, and is an Enrolled Agent with the IRS. She is also a Certified CFO through the CFO Project.

Founded on the principles of Integrity, Respect and Excellent Customer Care, Kimberly started her company because she hated the way she saw her clients being treated while working at another accounting firm. She wanted to serve small business owners in a way that actually made a difference in their lives.

-- DISCLAIMER – Kimberly Ferguson, Emerald Expectations Accounting LLC and related parties do NOT provide tax, legal, or accounting advice. This content has been prepared for information purposes ONLY and is not intended to provide and should not be relied on for tax, legal, or accounting advice. Viewing this video does NOT create an accountant-client relationship with Kimberly Ferguson or Emerald Expectations Accounting. You should consult your own tax, legal, and accounting advisors for professional advice.

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