How Align Brooklyn Saves 50 Hours a Month with Hiver’s Shared Inbox

Website Link Below:
https://try.hiverhq.com/qpc8yj2kl707

Align Brooklyn, a boutique wellness studio offering yoga, pilates, and fitness classes, was drowning in email silos and missed customer messages—until they found Hiver.

In this case study, co-founder Pamela Brown shares how her team transformed customer service by switching to Hiver’s shared inbox. With 30+ instructors and a 5-star reputation to maintain, email responsiveness is critical.

Since using Hiver, Align Brooklyn has: ✅ Saved 50 hours per month on email management
✅ Centralized communication with a shared inbox (frontdesk@)
✅ Ensured no emails go unanswered with clear assignments
✅ Streamlined shift changes using Notes for seamless hand-offs
✅ Accelerated replies with shared Email Templates and Drafts

With complete visibility into team workloads, Pamela can oversee all communication while her team delivers fast, consistent, and personalized support—right from Gmail.

This is how modern wellness businesses are scaling operations and enhancing customer relationships using smarter email workflows.

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