How RingCentral Enabled 1,000+ Employees to Work Remotely Using Freshservice

Website Link Below:
https://affiliatepartner-freshservice.freshworks.com/zi3g7hlddinc

Discover how RingCentral transformed its IT operations and rapidly deployed remote work solutions for over 1,000 employees using Freshservice. Facing the urgent challenge of moving its workforce off legacy systems during the COVID-19 pandemic, RingCentral turned to Freshservice for its scalable, automation-driven ITSM capabilities. From reducing repetitive tasks with automated workflows to spinning up new service instances in record time, learn how Freshservice became a vital enterprise solution for global operations.

Fred Chin, AVP of IT Infrastructure at RingCentral, shares how Freshservice enabled cross-departmental collaboration, rapid response to support tickets, and improved service delivery without requiring extensive development resources. See how this strategic move not only addressed immediate pandemic challenges but also positioned RingCentral for long-term agility and innovation.

📌 Learn why Freshservice is more than just a helpdesk.
✅ Scaled to 1,000+ users
✅ Increased service agent coverage by 40%
✅ Empowered departments like Marketing and Sales with custom workflows
✅ Enabled virtual operations across global offices

If you're looking to modernize your ITSM and future-proof your enterprise operations, this video is a must-watch.

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