How Habyt Boosted SLA Compliance to 96% with Freshworks Analytics

Website Link Below:
https://affiliatepartner-freshservice.freshworks.com/zi3g7hlddinc

Watch how Habyt, the world’s largest flexible housing company, revolutionized its global customer support with Freshworks. Struggling with limited analytics and high response times using Salesforce, Habyt made the switch to Freshdesk—leading to a 96% first response SLA compliance, 66% decrease in average response time, and 42% more tickets resolved.

This video explores how Freshdesk, powered by AWS and built on the Neo Platform, gave Habyt the analytics and scalability it needed to manage 50+ agents across multiple regions. By leveraging Freshworks' advanced reporting, templates, and tagging capabilities, Habyt optimized operations, improved team performance, and increased customer satisfaction—all while simplifying support processes.

Hear from Mónica Bozinoski and Claudia Rascunà on how Freshworks delivered actionable insights, better workflows, and a dramatic boost in service quality.

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