The Simple Mistake That Makes People Stop Trusting Your Business

The mistake is not responding to Negative Reviews on your Google Business Profile. Unfortunately, negative Reviews are just a part of doing business. No matter how good your service is, you are bound to upset someone eventually. What is not okay is ignoring those Reviews.

When you don't respond, it doesn't just affect how Google ranks you, it sends a message to future customers that you don't care. People do check the Reviews before choosing who to work with. So the first thing you need to do when you get a bad Review is to respond to it.

One other important thing is don't go the copy-paste reply. People can smell that from a mile away and it just makes things worse and impersonal. Take the time to write a customer response, show empathy, take responsibility when needed and offer a solution if you can. A fruitful reply can eventually turn a negative Review into win because it shows everyone else that you care and are listening.

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