Business and Leadership Lessons from Front-line Employees and Customers (and the Movie "The Super")

Business and Leadership Lessons from Front-line Employees and Customers

What did the 1991 movie The Super, teach about business and leadership blind spots?

The film, starring Joe Pesci, was based on the true story of Morris Gross—a landlord who racked up 400+ code violations and was sentenced to live in one of his own buildings as the superintendent.

Why does that matter for business leaders?

Because Morris was forced to become a customer and a front-line employee of his own operation—and experience the consequences of his decisions first-hand.

In this episode, I talk about what happens when leaders are insulated from the fallout of their own rules, policies, and procedures. We cover why this disconnect leads to friction, frustration, and missed opportunities—and how to fix it by stepping into the shoes of your customers and front-line team.

Full Podcast:

https://shows.acast.com/themasonduchatschekshow/episodes/when-business-policies-and-customer-needs-clash-a-leadership

Watch on YouTube:

https://youtu.be/IXMiXTmMVdY

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About This Channel:

Mason Duchatschek is a bestselling author and business strategist featured in Entrepreneur, Selling Power, and The New York Times. Through the Workforce Alchemy approach, he teaches employees and leaders how to build skills that create value, reduce turnover, and improve performance.

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Recommended Playlists:

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