Free Open Source Helpdesk Software osTicket: Full Tour

In this screencast, we walk through how to install, configure, and use osTicket — a powerful open-source support ticket system. Whether you're managing IT requests or customer inquiries, osTicket makes it easy to track, respond, and resolve tickets efficiently.

We'll cover:
- System requirements and environment setup
- Downloading and installing osTicket
- Creating a MySQL database
- Running the web-based installer
- Initial configuration and settings overview

osTicket is licensed under the GNU GPL v2.0 and is free to use and customize.

Need help installing or customizing osTicket for your business or organization?
📩 Contact me at: https://ojamboservices.com/contact

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