How What If Syndicate Reduced 336K Calls with Textline SMS Integration

Website Link Below:
https://get.textline.com/xjche8meg2ze

Discover how What If Syndicate, a leading restaurant group, slashed its overwhelming call volume and improved guest communication using Textline’s SMS platform. With more than 336,000 annual calls and growing customer expectations, the hospitality group needed a faster, more modern way to connect with guests—and found it through Textline.

By integrating Textline into their operations, What If Syndicate enabled landline texting across multiple restaurants, created a dedicated VIP SMS line, and utilized features like the Unified Inbox, automated after-hours messages, scheduled texting, and guest insights tracking. These tools helped improve response times, reduce wait times, and enhance the overall guest experience.

📌 What You’ll Learn in This Video:

How hospitality teams use SMS to reduce phone calls

Real-world results from a national restaurant group

Features like scheduled messages and Unified Inbox

Why guests prefer texting over calling

How What If Syndicate improved guest satisfaction and internal efficiency

This is a must-watch for hospitality leaders, restaurant managers, and customer experience teams looking to upgrade communication and stay ahead of guest expectations.

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