Is your company recognizing the gold nuggets found in customer complaints? OMOQ #77

Customer complaints can set up course corrections for companies that are going off road! The keys to getting back on track are 1) listening to the customer (not just hearing), 2) being humble enough to accept the criticism, 3) and being smart enough to fix the problems! In many cases, the complaints have a common thread that make the course correction that much easier to recognize.