#208 - The Decline Of Customer Service In America

Ultimately, the decline in customer service is symptomatic of a broader loss of human connection. In a world where technology often replaces face-to-face interaction, where profit often trumps people, and where empathy is in short supply, it’s no wonder that both customer service and human decency are on the decline. There are many other factors changing the course of customer service. Join us as we discuss this degradation of society.

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