Old Man Shouting at Clouds: Emotions vs Facts

Facts may not care about your feelings, but your feelings won't care about facts either when you're totally emotional, and communication will break down. Want people to care about what you say and actually listen to you? You can't shout facts at them when they're in their feelings. If you can get through the feelings part first, then you may get the opportunity to talk about the cold hard facts, but you have to earn that opportunity.