Are customers receiving heartfelt apologies when they are warranted? OMOQ #83

“When you’re wrong, admit quickly and emphatically.” Dale Carnegie’s sage wisdom remains as powerful today, as when he uttered them 90 years ago. Humility is an endearing human trait that is dissolving away in modern business. How about going a little “old school” to show customers you own your mistakes? Your buyers will reward your honesty and humility. Why? Because you are not blame-shifting like other vendors!